Terms of Service

This website is operated by Root Relief. Throughout the site, the terms “we”, “us” and “our” refer to Root Relief.

By visiting rootrelief.net, using our website, or purchasing something from us, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or placing an order.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state, territory, or country of residence, or that you have given consent for any minor dependants to use this site.

You must not use our products, website, or services for any unlawful or unauthorised purpose.

You must not transmit viruses, malware, or any harmful code through our website.

A breach of these Terms may result in your access to our website or services being terminated.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time, where permitted by law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our website, products, branding, content, images, or services without written permission from us.

We may update, change, or remove any part of this website at any time without notice.

Product Information

We aim to display product information, descriptions, images, pricing, and availability as accurately as possible.

However, we do not guarantee that all product descriptions, images, colours, packaging, pricing, or other content will always be completely accurate, current, or error-free.

Product packaging, colours, labels, or appearance may vary slightly from images shown on the website due to supplier updates, screen settings, lighting, or manufacturing changes.

Personal Care Products

Root Relief sells scalp care, hair care, and personal care products.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any information on our website is for general informational purposes only and should not be considered medical advice.

If you have a medical condition, sensitive skin, allergies, scalp irritation, or concerns about using a product, you should seek advice from a qualified healthcare professional before use.

Customers are responsible for reading product information, ingredients, instructions, warnings, and usage directions before using any product.

Prices and Payment

All prices are listed on our website and may be changed at any time without notice.

We reserve the right to update product prices, offers, discounts, shipping fees, or promotions at any time.

Payment must be completed at checkout before an order is processed.

We may use third-party payment providers such as Shopify Payments, PayPal, Shop Pay, Apple Pay, Google Pay, or other available payment methods. We do not store your full payment card details on our servers.

Orders

Once you place an order, you are responsible for ensuring that all details are correct, including your name, email, phone number, shipping address, product selection, quantity, and payment information.

We reserve the right to refuse, cancel, or limit any order where we believe there may be an error, suspected fraud, unauthorised activity, incorrect pricing, stock issue, or breach of these Terms.

If we cancel an order, we will notify you where reasonable and provide any refund required by law.

Shipping and Delivery

Shipping times vary depending on your location, local postal services, customs, and courier availability.

Estimated delivery times are outlined in our Shipping Policy.

Delivery estimates are not guaranteed. Root Relief is not responsible for delays caused by shipping carriers, customs, incorrect shipping details, public holidays, weather events, or circumstances outside our control.

Customers are responsible for providing accurate shipping information at checkout.

Refunds, Returns, and Cancellations

Our refund and return conditions are outlined in our Refund Policy.

Due to the personal care and hygiene nature of our products, all sales are final unless a remedy is required by law.

We do not provide refunds or exchanges for change of mind, incorrect product choice, wrong quantity ordered, minor packaging differences, or products that have been opened, used, or tampered with.

Nothing in these Terms excludes your rights under Australian Consumer Law. Businesses must meet consumer guarantees when selling products or services, and these rights cannot be removed by store terms or policies.

Australian Consumer Law

Nothing in these Terms of Service excludes, restricts, or modifies any consumer rights you may have under Australian Consumer Law.

If a product has a major problem, you may be entitled to a remedy such as a repair, replacement, refund, or other remedy depending on the circumstances.

Consumer guarantees generally do not apply where a customer simply changes their mind, finds the product cheaper elsewhere, misuses the product, or decides they no longer want it.

Accuracy of Website Information

We do our best to keep website information accurate and up to date.

However, we are not responsible if information on this website is inaccurate, incomplete, outdated, or contains errors.

The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions.

Modifications to Products and Services

We reserve the right to modify, discontinue, or remove products, services, prices, promotions, or website features at any time without notice.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of any product or service.

Third-Party Tools and Links

Our website may include third-party tools, apps, payment providers, analytics platforms, advertising platforms, or links to third-party websites.

We are not responsible for the content, accuracy, policies, practices, or services of third-party websites or providers.

Accessing third-party websites or services is at your own risk.

User Comments, Reviews, and Submissions

If you submit reviews, comments, photos, feedback, suggestions, or other content to us, you agree that we may use, edit, publish, display, or share that content for marketing, website, customer service, or business purposes.

You agree that your submissions will not be unlawful, abusive, misleading, defamatory, offensive, obscene, or infringe the rights of any third party.

We reserve the right to remove or edit content at our discretion.

Prohibited Uses

You must not use our website or services:

• For any unlawful purpose
• To breach any laws or regulations
• To infringe our intellectual property or the rights of others
• To submit false or misleading information
• To upload viruses, malware, or harmful code
• To collect or track personal information of others
• To spam, phish, scrape, crawl, or interfere with our website
• To abuse, harass, insult, harm, defame, intimidate, or discriminate against others
• To interfere with the security features of our website

We reserve the right to terminate your access to our website or services if you breach these prohibited uses.

Intellectual Property

All content on rootrelief.net, including text, images, graphics, logos, product names, designs, branding, website layout, and other materials, belongs to Root Relief or our content suppliers unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or use our content without written permission from us.

Limitation of Liability

To the fullest extent permitted by law, Root Relief is not liable for any loss, damage, injury, claim, or expense arising from your use of our website, products, or services.

This includes, but is not limited to, direct, indirect, incidental, consequential, or special damages.

Nothing in this section limits any rights or remedies that cannot be excluded under Australian Consumer Law.

Indemnification

You agree to indemnify and hold harmless Root Relief from any claim, demand, loss, liability, or expense arising from your breach of these Terms, misuse of our website, violation of any law, or infringement of any third-party rights.

Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

Shopify allows store owners to add policies such as Terms of Service, Privacy Policy, Refund Policy, and Shipping Policy through the Shopify admin under store policies.

Changes to These Terms

We may update, replace, or change these Terms of Service at any time by posting updates on this page.

It is your responsibility to check this page periodically for changes.

Your continued use of our website after changes are posted means you accept the updated Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us through our Contact Us page on rootrelief.net.

Please include your full name, order number if applicable, and a clear description of your enquiry.

Root Relief
Website: rootrelief.net
Contact: Via our Contact Us page