Shipping Policy

At Root Relief, we aim to process and deliver your order as quickly and smoothly as possible.

Please read our Shipping Policy carefully before placing an order at rootrelief.net.

Order Processing

Once your order has been placed, our team will begin processing it as soon as possible.

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

During busy periods, promotional periods, or high-order volume, processing times may be slightly longer.

Shipping Times

We ship globally, and delivery times may vary depending on your location, local postal services, customs, and courier availability.

Estimated shipping time is usually:

1–14 business days depending on your location.

Please note that shipping times are estimates only and are not guaranteed.

Global Shipping

Root Relief ships to customers in multiple countries worldwide.

Because we ship globally, delivery times can vary between countries, regions, and remote areas.

Some international orders may experience delays due to customs checks, local courier delays, public holidays, weather events, or other circumstances outside our control.

Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking details, where available.

Please allow time for tracking information to update after your order has been dispatched.

In some cases, tracking updates may take a few business days to appear.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping details at checkout.

Please ensure your name, address, suburb/city, state, postcode/ZIP code, country, phone number, and email address are correct before completing your order.

Root Relief is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to incorrect or incomplete shipping information provided by the customer.

If your order is returned due to incorrect details, failed delivery attempts, refusal of delivery, or failure to collect the parcel, additional shipping fees may apply to resend the order.

Delivery Delays

While we do our best to ensure orders arrive within the estimated timeframe, delays may occur.

Root Relief is not responsible for delays caused by:

• Customs processing
• Courier or postal service delays
• Incorrect shipping details
• Public holidays
• Weather disruptions
• High shipping demand
• Local delivery issues
• Events outside our control

A delay in shipping does not automatically qualify an order for cancellation, refund, or compensation.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on your country’s rules and regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise at checkout.

Root Relief is not responsible for customs delays, customs fees, import duties, taxes, or rejected parcels due to unpaid customs charges.

Lost, Stolen, or Delivered Parcels

Once an order has been marked as delivered by the shipping carrier, Root Relief is not responsible for lost, stolen, or misplaced parcels.

Please make sure your delivery address is safe and secure.

If your tracking shows that your parcel has been delivered but you have not received it, please contact the shipping carrier first for further assistance.

Failed Delivery or Returned Orders

If a parcel is returned to sender due to failed delivery, incorrect address, refusal of delivery, or failure to collect, we may be able to resend the order once it is returned to us.

Additional shipping fees may apply.

We do not provide refunds for orders returned due to customer error, failed delivery attempts, or failure to collect the parcel.

Order Changes

Please check your order details carefully before completing checkout.

Once an order has been placed, we cannot guarantee that changes can be made to the shipping address, product selection, quantity, or order details.

If you notice an issue with your order, please contact us immediately through our Contact Us page on rootrelief.net. We will do our best to assist, but changes cannot be guaranteed once processing has started.

Contact Us

If you have any questions about your order or shipping, please contact us through our Contact Us page on rootrelief.net.

Please include your order number, full name, and a clear description of your enquiry so we can assist you faster.

Root Relief
Website: rootrelief.net
Contact: Via our Contact Us page