Refund Policy

At Root Relief, we take care to provide clear product information before purchase so customers can make an informed decision.

Please read this policy carefully before placing an order at rootrelief.net.

All Sales Are Final

Due to the personal care and hygiene nature of our products, all sales are final once an order has been placed.

We do not offer refunds, returns, or exchanges for:

• Change of mind
• Choosing the wrong product
• Ordering the wrong quantity
• No longer wanting the item
• Finding a cheaper price elsewhere
• Delays caused by shipping carriers
• Minor packaging differences
• Products that have been opened, used, or tampered with

By placing an order with Root Relief, you agree that your purchase is final, except where a remedy is required under Australian Consumer Law.

Change of Mind

We do not accept returns or provide refunds for change-of-mind purchases.

This includes situations where you decide you no longer want the product, ordered by mistake, found another product, found the product cheaper elsewhere, or no longer have a use for the item.

Under Australian Consumer Law, businesses generally do not have to provide a refund or replacement if a customer simply changes their mind.

Order Changes and Cancellations

Please check your order carefully before completing checkout.

Once an order has been placed, we begin processing it as quickly as possible. Because of this, we cannot guarantee that order changes, address changes, cancellations, or quantity adjustments can be made after purchase.

If you notice an issue with your order, please contact us immediately through our Contact Us page on rootrelief.net. We will do our best to assist, but we cannot guarantee changes once processing has started.

Incorrect Shipping Details

Customers are responsible for entering the correct shipping information at checkout.

Root Relief is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to incorrect or incomplete shipping details provided by the customer.

If an order is returned to sender due to incorrect details, failure to collect, or delivery refusal, we are not required to provide a refund. Additional shipping fees may apply if the order can be resent.

Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, faulty, or incorrect, please contact us within 7 days of delivery through our Contact Us page on rootrelief.net.

Please include:

• Your order number
• Your full name
• A clear description of the issue
• Clear photos or videos of the product, packaging, and shipping label

We will review your request and, where required under Australian Consumer Law, provide an appropriate remedy. This may include a replacement, repair, store credit, or refund depending on the issue.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If a product has a major problem, you may be entitled to a repair, replacement, refund, or another remedy depending on the circumstances.

However, consumer guarantees generally do not apply where a customer simply changes their mind, finds the product cheaper elsewhere, misuses the product, or decides they no longer want it.

Hygiene and Personal Care Products

For health and hygiene reasons, we do not accept returns on opened, used, or handled personal care products unless the product is confirmed to be faulty or a remedy is otherwise required by law.

This includes scalp care tools, serums, applicators, combs, and other personal care items.

Shipping Fees

Shipping fees are non-refundable unless required by law.

If a replacement is approved, we will advise whether additional shipping fees apply.

Returns Without Approval

Please do not send any items back without contacting us first.

Items returned without prior approval may not be accepted, processed, or refunded.

How to Contact Us

If you have any questions about this Refund Policy or need help with an order, please contact us through our Contact Us page on rootrelief.net.

Please include your order number, full name, and a clear description of the issue so we can assist you faster.

Root Relief
Website: rootrelief.net
Contact: Via our Contact Us page