Privacy Policy

This Privacy Policy describes how Root Relief (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from rootrelief.net (“Site”), or otherwise communicate with us.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit our Site, place an order, contact us, or interact with our store, we may collect the following information:

• Your name
• Email address
• Phone number
• Shipping and billing address
• Payment details
• Order history
• IP address
• Browser and device information
• Website usage data
• Any information you choose to provide when contacting us

We collect this information to process orders, provide customer support, improve our store, and communicate with you.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and tracking information
• Respond to customer support enquiries
• Improve our website, products, and customer experience
• Detect and prevent fraud or unauthorised activity
• Send marketing emails, offers, and updates where you have opted in
• Comply with legal obligations

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.

Payment Information

Payments made through our Site are processed securely by third-party payment providers such as Shopify Payments, PayPal, Shop Pay, Apple Pay, Google Pay, or other available payment options.

We do not store your full credit card details on our servers. Payment information is handled securely by our payment processors.

Sharing Your Information

We may share your personal information with trusted third parties who help us operate our business, including:

• Shopify and ecommerce platform providers
• Payment processors
• Shipping and fulfilment partners
• Email and SMS marketing providers
• Analytics and advertising platforms
• Customer support tools
• Fraud prevention and security providers

We only share information where necessary to provide our services, fulfil orders, improve our store, or comply with legal requirements.

Cookies and Tracking

Our Site may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, analyse website traffic, and support advertising.

Cookies may collect information such as your IP address, browser type, device type, pages visited, and actions taken on our Site.

You can control or disable cookies through your browser settings. However, some parts of our Site may not function properly if cookies are disabled.

Advertising and Analytics

We may use services such as Meta/Facebook, Google, TikTok, Shopify analytics, and other platforms to help us understand customer behaviour and improve our advertising.

These services may use cookies, pixels, or similar technologies to collect information about your interaction with our Site and advertisements.

Email and SMS Marketing

If you sign up to receive marketing communications, we may send you promotional emails, special offers, product updates, and store news.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

If SMS marketing is available and you opt in, you may receive text messages from us. Message and data rates may apply. You can opt out by following the instructions in the message.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where applicable

To make a privacy-related request, please contact us using the details below.

International Customers

If you access our Site from outside Australia, your information may be processed and stored in countries where our service providers operate.

By using our Site, you understand that your information may be transferred to and processed outside your country of residence.

Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party site you visit.

Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Root Relief
Website: rootrelief.net
Email: support@rootrelief.net

Last updated: 23 June 2026